Privacy Policy
At Aurixaplay, we respect your privacy and take the protection of personal information seriously.
This Privacy Policy explains how ReUp UG (haftungsbeschränkt), operating under the trading name Aurixaplay, collects, uses, stores, and protects personal information when you visit aurixaplay.com, place an order, or contact us.
We process personal information in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.
Data Controller
The controller responsible for processing personal information is:
ReUp UG (haftungsbeschränkt)
Trading name: Aurixaplay
Elsässer Straße 20, c/o Lisa Bolz
22049 Hamburg, Germany
Email: info@aurixaplay.com
Phone: +49 176 66408568
Information We Collect
Depending on how you use our website, we may collect the following categories of information.
Personal and Contact Information: Your name, email address, telephone number, billing address, and delivery address.
Order Information: Products purchased, order history, transaction status, delivery information, and communications relating to your order.
Payment Information: Payment status and transaction references. Payment information necessary to complete a transaction may be processed directly by the payment service provider you select. We do not intentionally store full payment card details on our own systems.
Communication Information: Information you provide when contacting us by email, telephone, or through a website contact form.
Technical Information: Information such as your IP address, browser type, device information, website activity, and cookie identifiers may be collected through website hosting and security functions.
Cookie and Analytics Information: Depending on the tools enabled on our website and your consent preferences, cookies or similar technologies may be used to support website functionality, analytics, or marketing.
How We Use Your Information
We use personal information for the following purposes:
To process and fulfill orders, arrange delivery, and manage payments.
To communicate with you about your purchases, shipping updates, returns,
refunds, and customer service requests.
To maintain, operate, and secure our website.
To detect and prevent fraud, unauthorized transactions, and misuse of our services.
To comply with applicable tax, accounting, consumer protection, and other legal obligations.
To improve our website and customer experience where the relevant legal basis permits us to do so.
To send promotional communications only where we have a valid legal basis, including consent where required.
Legal Bases for Processing
We process personal information under the applicable legal grounds provided by Article 6 of the GDPR.
Contractual Necessity: Processing required to complete your purchase, deliver products, receive payment, and respond to order related requests.
Legal Obligations: Processing required to comply with applicable tax, accounting, and other legal requirements.
Legitimate Interests: Processing necessary for appropriate website security, fraud prevention, and the administration and improvement of our business, where those interests do not override your rights.
Consent: Processing based on your consent, such as certain optional cookies or marketing activities where consent is required. You may withdraw consent at any time.
Sharing Personal Information
We share personal information only where necessary for legitimate business operations or where required by law.
Service Providers: Our website is operated using Wix. Wix and other technical service providers may process information to host, maintain, secure, and operate the website.
Payment Providers: Payment service providers process the information necessary to authorize and complete payments.
Shipping and Fulfillment Partners: Delivery providers and fulfillment partners may receive your name, delivery address, contact details, and order information to prepare and deliver your purchase.
Professional and Public Authorities: We may disclose information to accountants, legal advisers, government authorities, or other recipients where necessary to comply with legal obligations or protect our legal rights.
Service providers are permitted to process personal information only as allowed by applicable law and the relevant contractual arrangements.
We do not sell your personal information.
Cookies and Similar Technologies
Our website may use essential cookies and similar technologies to support basic website functions, security, shopping cart functionality, and checkout.
Optional analytics or marketing technologies may also be available, depending on the tools configured on our website.
Where consent is legally required, optional cookies will be used only after the appropriate consent has been obtained. You can manage your preferences through the cookie settings provided on the website, where available.
You can also manage cookies through your browser settings. Blocking certain cookies may affect some website functions.
International Data Transfers
Because we use third party service providers, personal information may be processed in countries outside Germany or the European Economic Area.
Where personal information is transferred outside the European Economic Area, we will rely on an applicable legal transfer mechanism and appropriate safeguards where required by the GDPR.
Further details about particular processing activities may also be available in the privacy information provided by the relevant service provider.
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
Order, invoice, and accounting records may need to be retained for statutory periods under German commercial and tax law.
Customer correspondence is retained for as long as reasonably necessary to address the inquiry, fulfill contractual obligations, or establish, exercise, or defend legal claims.
Information processed on the basis of consent is retained in accordance with the relevant purpose and consent arrangements. Where consent is withdrawn, we stop the relevant processing unless another legal basis permits continued retention or processing.
Your Data Protection Rights
Subject to the conditions and limitations established by applicable law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of processing.
Receive certain personal information in a portable format.
Object to processing based on legitimate interests.
Object to direct marketing.
Withdraw consent where processing is based on consent.
Lodge a complaint with a competent data protection supervisory authority.
To exercise your rights, contact info@aurixaplay.com. We may need to verify your identity before responding to certain requests.
Data Security
We use appropriate technical and organizational measures intended to protect personal information against unauthorized access, accidental loss, alteration, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure. We take reasonable steps to protect information but cannot promise absolute security.
Children's Privacy
Our online store is intended for general consumers and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information unlawfully, please contact us so that we can review the situation.
Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be published on our website with a revised date.
Contact
For questions or requests concerning this Privacy Policy or your personal information, contact:
Aurixaplay
ReUp UG (haftungsbeschränkt)
Elsässer Straße 20, c/o Lisa Bolz
22049 Hamburg, Germany
Email: info@aurixaplay.com
Phone: +49 176 66408568